Delete your account and data
How to make the request. Send an email to admin@mindandmanas.in with the subject “Delete my Mind & Manas account and data”, and include:
- Which of the three you use: student, educator or parent.
- Your school name and school code as shown in the application.
- For an educator, the email address you sign in with.
- For a student, the admission number issued by the school coordinator.
- For a parent, the email address you supplied and the admission number of the child you follow.
A request may also be made in person to the school coordinator, who can remove a learner or an educator from the school’s list directly.
Who has an account
The application does not create accounts. A student uses it without an account, without a login and without a password. An educator’s access is created by the school coordinator on the programme’s web console, and the educator then signs in to the application with that email address and a single use code. There is therefore no self-registration to undo, only a record held by the school and on the server.
What is deleted on request
| You are a | What is held | What deletion removes |
|---|---|---|
| Student | A school code, the admission number the coordinator issued, and progress flags. No name, telephone number, address, date of birth or photograph is held. | The learner record and its progress, together with the learner’s place in every aggregate report from that point. |
| Educator | The school email address, the school, and activation status. No password is held. | The entry on the school’s educator list, any unused access code, and the chapter progress recorded against that email. |
| Parent | The name and email address supplied, the admission number of the child followed, and progress flags. | The parent record, the link to the child, and the progress recorded against it. |
Data on the phone
Everything the application stores on the device is removed immediately when the application is uninstalled, and no request is needed for that. Where several learner profiles share one phone, removing a single profile in the application removes that profile’s progress and leaves the others untouched.
Timing, and what is kept
A request is acknowledged when it is received and acted on within the period prescribed by law, as set out in clause 13 of the Privacy Policy. Deletion is confirmed to the address the request came from.
A record may be retained after a deletion request only where an applicable legal obligation requires it, as set out in clause 11 of the Privacy Policy. Aggregate figures already published, which identify no individual and cannot be resolved to one, are not recalled.
If you need help
The school coordinator is the fastest route for anything concerning a single learner. For anything else, or if a request has gone unanswered, write to the Grievance Officer at admin@mindandmanas.in. The postal address is in the Privacy Policy.